When You’re Waiting on Installation
I’m currently jacking internet from the neighbors. No, no, it’s OK, they gave us the password. Oh. You were wondering why I’m jacking internet from the neighbors. Well that is because dude man is outside installing fiber optic internet and TV. WE’RE GETTING TV! But only for a month. You see, we had to agree to get TV service so that our internet service installation would be free. After a month we have to cancel the TV because it’s not in the budget – boo.
So dude man is outside installing the new super speed internet, and do you know what dude man said to me? He said the installation can take up to four and a half hours! Four and a half hours. This is after I’ve been waiting on his hiney to show up since 9:00AM (PS it’s 2:00PMish now). Let’s back up. Earlier this week a little fella came to our house to tell about the new fiber optic internet and TV available. Since our livelihood depends on the internet, we told the little fella to sign us up for this super speed internet. He told us that someone would be here to install it for us today between 9:00AM and 11:00AM. At about 8:00AM this morning some guy comes to disconnect our DLS connection to prepare for the fiber optics. He does his what he does, tells us dude man will be on his way to install our internet and TV shortly. So I do some chores around the house, pay a few bills and wait on dude man to show up. At about 10:30am I was starting to get annoyed, but they had half an hour left, so I told myself to drop the ‘tude. 11:00AM comes and goes with no sign of dude man. Finally at 11:30am, I got annoyed and decided to track them down. Of course a contact number was no where on the work order the little fella gave me, so I had to use the jacked internet to look up a service number for the provider. I spend half an hour on the phone with the service chick and finally she gets in contact with someone in our area. She comes back to me and says, “They said that when they called to confirm your installation you cancelled or rescheduled and they aren’t coming.” OH NO! I NEVER SPOKE TO ANYONE TO CONFIRM OR CANCEL ANYTHING. Service chick tells me to slow my roll, and talks to the people in my area gain. She comes back and says that they can be here between 1:00PM and 3:00PM. So, not only did they take up my entire morning, but now my afternoon is shot too. At least now I can shower. Before, I was afraid that as soon as I got in the shower someone would knock on my door with internet cables in hand. At about a quarter til 2:00PM, dude man calls and says he’s on his way. Shortly there after, there was a knock at the. Dude man says he’s going to check the connections outside first and then he’d be back. Later on he comes back to the door, gives me some information, looks at our cable outlets and the TV. Then he looks at me and goes, “Did they happen to tell you how long the installation would take?” … Ugh No?… “It can take up to four and a half hours. Maybe less if there aren’t any problems.” Dude man is lucky I didn’t have anything in my hands to throw at him.
So here I sit, jacking the internet from the neighbors twiddling my thumbs while dude man is on my roof. I was going to run my final errands before my holiday trip today, but clearly that’s not happening. Thank the stars the dry cleaners is open tomorrow! I also was going to mop the floors today, but with dude man traipsing through the house that can’t happen either. And it’s not like I doing laundry is appropriate either. I don’t want him to walk in and see me folding my underthings – creepy. I don’t want to get into any serious projects or cleaning endeavors either because as soon as I would get elbow deep in something, dude man would ring the bell again to come back in the house. It’s really hard to be productive when someone is lurking around your house. Like I said, here I sit.
Isn’t waiting on an instillation or for a furniture delivery the most obnoxious thing ever? What do you do during these epic holding patterns of your life?
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AAAAHHHHHHHHHH Welcome to the world of “service men”. Not that it will make you feel better but everyone goes through it. I do need to say that most companies are great but there are that few. I just had an unusual experience. (Good) I called this cook pot company to check on a lifetime warranty on my skillet which had the bottom separate from th rest of the pan. Fully expecting a hassel; she surprised me by saying they no longer make the 11″ skillet separate from a set but would send me a new set of 8 piece cookware which has a 10″ skillet in it. I asked what that would cost me and she said…..nothing!!!. I was stunned and of course, agreed. They didn’t even want my pan back but I did e-mail pictures of it because I got an e-mail answer from another lady who was questioning things. Sooooooooo I hopeI stll get the free 8 piece set. Some peple are great to do business with. Another great surprise was the company that makes Silver Forrest earings. I lost one of my favorites 10 years ago and called to see if I could get a replacement because a lady at the store said they do that. Well…..long story short. They didn’t make that style any more but she found a pair and sent them to me FREE!!! So, always look at the Silver Forrest earrings in stores. WOW This turned into a book…….
PS. Send me Anette and Bob’s address please……….Need to send birthday cards.
Dude man left just a few minutes ago. He was very nice and did a great job. There must have been some kind of miscommunication some where to cause for the delay this morning.
I had a good good customer service experience with the watch you gave me for graduation. The back started popping off it at random times. We took it to the repair shop in Lexington and they told us they couldn’t fix it but to contact the company that made the watch. We contacted them and they told us to mail it in for repairs. When they got the watch they realized it was a style they no longer make. They emailed us to let us know they couldn’t fix the watch but they would send us a new one for free! They emailed us several pictures to pick out at a style and mailed it to us within a few days! Steve had something similar happen to him with a pair of shoes he ordered a month ago. The stitching came loose on one of the shoes. He called the company and sent him a new pair, no questions asked.
Take a nap with one eye open??????
I don’t have any long stories about installation, but I do want you to text me when we can meet up over your break here. I miss you!!! It seems a shame that you are so close and we wouldn’t do anything.